Business Advertiser Terms & Conditions

These are the same terms you accept at checkout, published here so you can read them before you buy.

This Agreement is between Brands in Hands Pty Ltd (ABN 19 388 207 860) ("Provider") and the Advertiser ("Client"). By completing payment the Client confirms they are authorised to enter into it.

The Provider supplies advertising on takeaway coffee cups via participating cafés: the Client's logo and QR code, an optional scan offer, a live dashboard (scan counts, status, opt-in rate), interest matching, and an insights report. Audience data is aggregated only, never personal details.

Package: Recognition, $2,499 AUD per 3-month cycle, all features included, including GST. Payment is required in full before production and is immediately binding.

Distribution timing, café locations and volumes may vary due to logistics, demand, weather and café operations. Exact placements, daily volumes and audience demographics are not guaranteed.

Campaigns are grouped onto cups of up to eight advertisers, one placement each unless otherwise stated. Placements carry no category exclusivity and competing brands may appear on the same cup. The Client's subscription is paused, and the Client is not billed, until the cup fills and enters production, when the 3-month cycle and billing begin. If the cup has not filled within 5 weeks of purchase the Provider will contact the Client, who may continue waiting or take a full refund with no deduction.

The Client must supply branding, QR links and artwork, and warrants full legal ownership. One design refresh per quarter is included. The Provider retains final artwork approval.

QR scans and analytics are indicative only; no guarantee is made as to scans, leads, sales, revenue or performance. The Provider is not liable for delays caused by suppliers, shipping, café closures, weather or operational disruption.

Where the Client cancels by choice before artwork approval a 25% administrative deduction applies; this does not apply to a 5-week cup refund, which is paid in full. Once production begins all payments are strictly non-refundable, and no refunds apply to partially delivered campaigns. Approved refunds are processed within 14 business days. A campaign may be deferred once within 6 months if requested pre-production.

The Provider is not liable for indirect or financial losses; liability is limited to the value of the package purchased. Nothing here excludes, restricts or modifies any right or guarantee that cannot be excluded under the Australian Consumer Law. Neither party is liable for delays outside reasonable control; affected campaigns may be deferred, not refunded.

Subscriptions auto-renew each quarter unless cancelled before the renewal date. The Client authorises automatic billing. Renewal payments are final. Pricing may change with notice before renewal.

This Agreement is governed by the laws of Queensland, Australia and is the entire agreement between the parties. By submitting payment the Client accepts these Terms.